Best Effort

Best effort is applied so the content and functioning of the Rose Tree Crafts website is up to date and error-free. But no one is perfect so should issues or problems arise I would appreciate it if you could contact me first so the best resolution, satisfying all parties, can be found.

I really value constructive customer feedback and welcome comments that identify opportunities for improvement.

How to Contact Rose Tree Crafts

E-mail: hello@rosetreecrafts.com

Post: PO Box 6838

Coventry
CV6 9QL

Phone: This website is primarily for online sales. Should you wish to talk to me in person, for example to discuss a commission, send me an e-mail with your contact details and I will call you.

Ordering from the website

To minimise the personal data that Rose Tree Crafts may hold I have made the decision that online orders are fulfilled without the need for a customer to set up a user account. Whilst this means that shipping address and payment methods will need to be entered for each order I hope you can appreciate the reasoning behind the decision.

Shipping

Orders are typically despatched within 2 working days.

Orders are sent by Royal Mail 2^nd Class post (delivery typically two to three working days from despatch).

Should an item be received damaged please contact me immediately.

Copyright

All content relating to the items created by Rose Tree Crafts is copyright. Where, for example, themed fabrics have been utilised the copyright remains with the respective owners.